Job Status: Full Time
FLSA Status: Exempt
Reports to: Director of Advancement
Work Schedule: M-F, occasional evenings and weekends Amount of Travel Required: 10-20%, Local
Positions Supervised: Seasonal Support, Volunteers, and Interns
The Membership Manager directs and builds the Museum membership program, maintains accurate membership records, and coordinates member events/activities. The manager is responsible for the design and implementation of the overall membership strategic plan and budget, in cooperation with the Leadership Team.
Essential Job Functions
- Develop and build the membership strategic plan and work in coordination with the Director of Advancement, Director & CEO, and Finance to ensure the program follows the Museum strategic plan.
- Develop and maintain annual budget for membership program.
- Plan, coordinate, and implement lively and engaging member activities with Special Events team – previews, trips, behind the scenes, and other activities designed to encourage growth in membership.
- Work with Communications team on membership marketing plan, including Member Preview invitations, general solicitation, promotions, and special event promotion.
- Oversee the processing of memberships in Raiser’s Edge and mail acknowledgement (membership card with tax receipt).
- Maintain membership information and documentation including Raiser’s Edge database, hard copy files, and correspondence.
- Manage monthly membership renewal communications (letter and emails).
- Provide weekly membership financial reports to the Finance office and monthly reports and dashboard information to Director of Advancement.
- Provide membership information for Board Meetings and Annual Report.
- Work with Guest Services to ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales. Maintain visitor conversion rate reports.
- Plan and implement annual membership drive, direct mail, and email campaigns.
- Create and maintain membership mailing lists for member publications, invitations, etc.
- Handle all membership requests, inquiries, or complaints on a timely basis.
- Train membership interns in database entry and membership processing. Oversee the activities and assignments of Membership interns and office volunteers.
- Evaluate the membership program and membership needs and make changes when necessary.
Qualifications—Skills and Abilities
The individual will need to maintain confidentiality of all membership information. Must have the ability to interact and integrate with people in all levels of an organization and develop positive relationships. Outgoing personality with high level of customer service skills is expected. Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members. This individual must have working knowledge of Microsoft Office (Word, Excel, Outlook, Power Point) and database experience—Blackbaud Raiser’s Edge is beneficial. This individual should have experience working with mailing-houses, the bulk mail unit as well as printers, and graphic designers.
Physical Job Requirements
While performing this job the employee will be required to sit (75%), stand, walk (25%). Will be required to lift up to 20 pounds occasionally. Will do close work with a computer monitor and repetitive hand movement. Must be able to communicate verbally.
The company has reviewed this job description to ensure that essential job functions and basic duties have been included. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate
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Statement of Purpose:
Focusing on art, design, and creativity, GRAM will provide diverse platforms for experiences, ideas, and dialogue that enrich the human spirit and build practical learning skills. Through dynamic exhibitions, collections, learning initiatives, and community collaborations, GRAM will increasingly serve as a cultural beacon and civic anchor.
About the Grand Rapids Art Museum
Focusing on art, design, and creativity, GRAM will provide diverse platforms for experiences, ideas, and dialogue that enrich the human spirit and teach practical learning skills. Through dynamic exhibitions, collections, learning initiatives, and community collaborations, GRAM will increasingly serve as a cultural beacon and civic anchor.
Established in the heart of downtown Grand Rapids, the Art Museum is internationally known for its distinguished design and LEED Gold certified status. Established in 1910 as the Grand Rapids Art Association, GRAM has grown to include more than 5,000 works of art, including American and European 19th and 20th century painting and sculpture and more than 3,000 works on paper. Embracing the city’s legacy as a leading center of design and manufacturing, GRAM has a growing collection in the area of design and modern craft.